Fulfillment & Delivery Time

HockeyStickMan takes a lot of pride in our ability to get what you need in your hands ASAP!

We aim to have your order fulfilled by next business day, if not same-day.  Once your order has been fulfilled, it will arrive within the advertised business-day timeline for the shipping level you select.  

HockeyStickMan fulfills orders 7 days a week.  Once fulfilled, you will receive a notification with your tracking info to the email used to place the order.  Please bear in mind, carriers generally don't pick up shipments over the weekend.  In the event they do, tracking info often isn't updated.  Therefore, an order placed Friday commonly won't see an update on the tracking info until Monday.

Please note:

• We ship with FedEx or UPS in most cases.  To certain remote areas, Canada Post or USPS must be used to reach your area.  In these cases, shipping times are generally longer than advertised
• The advertised shipping time for your selected service would be the typical timeline in business days once the courier has picked it up.  You will receive a notification once we package your item, and another once it has been scanned in by the courier.
• The flat rate we charge (if not Free Shipping) does not actually cover the cost of shipping a hockey stick

Return Eligibility

1. Returns are only eligible for NEW items.  Items purchased as USED are final sale, and not return-eligible.  No exceptions
2. An item is eligible for return or exchange as long as it remains unused and unaltered.  If that is not the case, returns will not be accepted.
3. Returns are accepted within 30 days of receipt of the item.  Returns will not be accepted if the process has not been initiated within 30 days
4. Customers are required to pay a $20 flat rate to return an item.  Generally, this does not cover the cost to actually have the item shipped, and that additional cost is absorbed by HockeyStickMan
5. In the event of exchange, HockeyStickMan covers the cost of the exchanged item back to you
6. If a return is made on an item that does not meet the criteria outlined in point #1 and #2, the purchase will not be credited or refunded

Submit your return request via the portal here