Refurbished Sticks & Customer Repairs

Refurbished Sticks - 30-day full replacement - A one-time full replacement will be issued for any break on a refurbished stick, issued in the form of a HockeyStickMan gift card of full value before taxes.

1. Customers must provide evidence of the broken stick, either by bringing it to a HSM location or submitting their warranty claim within 30 days from purchase or arrival date in the case of shipping. Failure to provide evidence of the broken stick within 30 days negates any eligibility for warranty.
2. Refurbished sticks purchased with a full-credit are not eligible for a replacement.  I.e., you are eligible for a one-time replacement issued in the form of a full credit.  Coverage does not extend to the replacement stick

Customer Repair - If a customer has paid for a repair on their own stick and their stick breaks at the site of repair within 30 days of purchase, credit for the cost of the stick is given as a discount towards any replacement stick or a future purchase, credited in the form of a gift card.  

If breakage is suffered elsewhere outside of the spot of repair, this would have occurred without intervention from HockeyStickMan, and we are not responsible.  No credit is awarded in this case - we can only speak to the integrity of our repair.

WHAT CLASSIFIES AS A BREAK

The following damage would classify as a broken stick eligible for warranty:

1. A complete break in the shaft or blade of the stick.
2. A partial break or crack in the shaft or blade of the stick that renders the stick unusable.

WHAT DOES NOT CLASSIFY AS A BREAK

A stick may have the following damage, but does not qualify for a warranty:

1. Surface marks or scuffing.
2. Cosmetic scratch in the shaft or blade that does travel through the carbon fiber.
3. Soft or  “Spongy” blades that still hold full rigidity.
4. Whippy or “whipped-out” sticks
5. A chip in the blade or shaft

Please note, warranty only applies in circumstances of breakage during routine use.  Items abused, neglected, or misused are not applicable for warranty.